Automotive Service Advisor

Location South East London
Discipline: Automotive
Salary: £24,000 basic with OTE of £32,000
Contact name: Deb Wright

Contact email: deb@spearrecruitment.co.uk
Job ref: DWSAPEN
Published: about 1 month ago
Startdate: ASAP

​Our client, a well established Main Car Dealership based in South East London (SE27), is currently seeking an experienced Service Advisor to join their existing team.

The Role:

  • To receive inbound service booking calls from retail customers

  • Meeting and greeting customers into the Service Department

  • Delivering an outstanding customer experience

  • Create/Raise Job cards and allocate service and MOT work to individual Technicians - booking to a maximum efficiency

  • Ensure all Duty of Care products are sold and promoted within the relevant service schedules

  • Upsell ancillary products to customers where it is beneficial to do so

  • To ensure that all bookings are accurately completed, and all the relevant data is included each and every time

  • Updating customers throughout the repair process

The Candidate:

You will require Service Administration skills required but most importantly a proven track record of excellent customer service skills.

  • Must have previous experience working as a Service Advisor within a Main Dealer

  • Highly focused, very confident, with a comprehensive knowledge of how to maintain a professional, helpful and courteous relationship with allocated customers

  • Having an enthusiastic and positive attitude

  • Be confident in ability to upsell on additional products

  • You must hold a full UK driver’s license

  • Kerridge experience is preferred

Working Hours M-F 8.00-5.00p[m , Saturdays 8.30-1.00pm

This Service Advisor vacancy is being managed by Deb Wright at Spear Recruitment Ltd

Spear Recruitment Ltd is an Employment Agency acting as such under the Employment Act 2008 and Employment Agencies Act 1973.

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