Senior Service Advisor

Location Lancaster
Discipline: Automotive
Salary: £23000 to £25000
Contact name: Deb Wright

Contact email:
Job ref: DW/6755
Published: 7 months ago
Startdate: ASAP

Automotive Senior SErvice Advisor

Salary £23K - £25K

Hours of Work: 45 HOur Week Mon-Frid , alternate Saturdays and overtime available

We are looking for an Automtoive Senior Service Advisor with the drive and enthusiasm to push the business forward for our prestigious client based in Northgate,.

Working in the small but friendly and passionate team you will have the opportunity to develop your skills and learn more about the Group.

Main Purpose of Job •

  • To maximise service department profitability through the use of professional sales techniques,

  • maximising customer awareness of all available workshop services.

  • To work effectively within the dealership team to ensure industry-leading standards of customer care and satisfaction at all times.

Job role:

  • Supervise a small team of Service Advisors •

  • You will be the first contact for the customer as they enter the dealership •

  • Explain the repair process and then book the customers vehicles in •

  • You must be able effectively sell products and services as well as making customer bookings •

  • Communicating with the workshop technicians and customers to ascertain the level of work required and gain authorisation •

  • To make the customers experience as enjoyable as possible, whilst providing the very highest level of customer service •

  • Raise job cards and Provide customer estimates, according to company policy on schedules and pricing. •

  • Calculate charges for all parts, labour and service repairs, ensuring the accuracy of charging structure. •

  • Be able to meet all deadlines as set by Line Manager and company procedures. •

  • Adhere to all Health & Safety, environmental and Company policies and procedures •

  • Ensure accurate documentation for warranty work in line with requirements and dealership policy

  • Ensure jobs in progress are monitored, and report problems to Line Manager

Candidate Requirements:

  • Must have at least 2 years previous experience of motor trade service advisor •

  • Must have at least 1 year previous experience of motor trade supervisor role

  • Must have clean full driver's licence •

This Automotive Senior vacancy is being managed by Deb Wright at Spear Recruitment Ltd

Spear Recruitment Ltd is an Employment Agency acting as such under the Employment Act 2008 and Employment Agencies Act 1973.

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