Service Advisor

Location Lancaster
Discipline: Automotive
Salary: £21000 to £24000
Contact name: Deb Wright

Contact email: deb@spearrecruitment.co.uk
Job ref: DW/6754
Published: about 1 month ago
Startdate: ASAP

Service Advisor

Hours of Work : Mon-Friday and Alternate Saturdays

Salary £21K - £24K

Our client, a well established Main Car Dealership based in Northgate, Lancaster are currently seeking an experienced Service Advisor to join their existing team.

We are looking for a Service Advisor with the drive and enthusiasm to push the business forward. Working in the small but friendly and passionate team you will have the opportunity to develop your skills and learn more about the Group.

Main Purpose of Job

To maximise service department profitability through the use of professional sales techniques, maximising customer awareness of all available workshop services..

To work effectively within the dealership team to ensure industry-leading standards of customer care and satisfaction at all times.

The Role:

  • To receive inbound service booking calls from retail customers

  • Meeting and greeting customers into the Service Department

  • Delivering an outstanding customer experience

  • Create/Raise Job cards and allocate service and MOT work to individual Technicians - booking to a maximum efficiency

  • Ensure all Duty of Care products are sold and promoted within the relevant service schedules

  • Upsell ancillary products to customers where it is beneficial to do so

  • To ensure that all bookings are accurately completed, and all the relevant data is included each and every time

  • Updating customers throughout the repair process

The Candidate:

You will require Service Administration skills required but most importantly a proven track record of excellent customer service skills.

  • Must have previous experience working as a Service Advisor within a Main Dealer

  • Highly focused, very confident, with a comprehensive knowledge of how to maintain a professional, helpful and courteous relationship with allocated customers

  • Having an enthusiastic and positive attitude

  • Be confident in ability to upsell on additional products

  • You must hold a full UK driver’s license

  • Kerridge experience is preferred

This Service Advisor vacancy is being managed by Deb Wright at Spear Recruitment Ltd

Spear Recruitment Ltd is an Employment Agency acting as such under the Employment Act 2008 and Employment Agencies Act 1973.

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