Hours of Work : Monday to Friday 08.30-5.30PM
Our valued client have an exciting opportunity for a Service Advisor/Receptionist to join their busy team.
Service Administration skills required but most importantly a proven track record of excellent customer service skills.
As a Service Advisor your duties will include but not limited to:
Greet customers when they arrive at the parts and service centre and direct them to an available mechanic
Consult with mechanics about necessary repairs and possible alternatives to expensive work
Provide customers with information about available aftermarket and OEM (original equipment manufacturer) part options
Answer questions about service outcome (after consulting with mechanic if necessary)
Advise customers about warranty protections and potential cost savings
Help customers decide between part exchanging a car and fixing it through the workshop
Manage and oversee the service centre’s workflow and scheduling
Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up
GCSEs or equivalent required
Previous Kerridge or similar and Main dealership experience preferred but not essential
Knowledge of automotive industry and parts
Excellent communication and organisational skills
Ability to communicate equally well with mechanics, customers and senior management
This Service Advisor vacancy is being managed by Deb Wright at Spear Recruitment Ltd
Spear Recruitment Ltd is an Employment Agency acting as such under the Employment Act 2008 and Employment Agencies Act 1973.
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