Service Advisor/Receptionist

Location Cardiff
Salary: £23000 to £24000
Contact name: Deb Wright

Contact email:
Job ref: DW/6705
Published: 7 months ago
Startdate: ASAP

Hours of Work : Monday to Friday 08.30-5.30PM

SALARY: £23-24K

​Our valued client have an exciting opportunity for a Service Advisor/Receptionist to join their busy team.

Service Administration skills required but most importantly a proven track record of excellent customer service skills.

As a Service Advisor your duties will include but not limited to:

  • Greet customers when they arrive at the parts and service centre and direct them to an available mechanic

  • Consult with mechanics about necessary repairs and possible alternatives to expensive work

  • Provide customers with information about available aftermarket and OEM (original equipment manufacturer) part options

  • Answer questions about service outcome (after consulting with mechanic if necessary)

  • Advise customers about warranty protections and potential cost savings

  • Help customers decide between part exchanging a car and fixing it through the workshop

  • Manage and oversee the service centre’s workflow and scheduling

  • Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up

The Person:

  • GCSEs or equivalent required

  • Previous Kerridge or similar and Main dealership experience preferred but not essential

  • Knowledge of automotive industry and parts

  • Excellent communication and organisational skills

  • Ability to communicate equally well with mechanics, customers and senior management

This Service Advisor vacancy is being managed by Deb Wright at Spear Recruitment Ltd

Spear Recruitment Ltd is an Employment Agency acting as such under the Employment Act 2008 and Employment Agencies Act 1973.

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